https://portal-ticketing.clnstrt.dev/api/v1/tickets?actAsEmail=skm%40gmail.com&actAsType=customer&page=2

Query Metrics

68 Database Queries
12 Different statements
9353.18 ms Query time
1 Invalid entities

Queries

Group similar statements

# Time Info
1 2278.47 ms
SELECT u0_.email AS email_0 FROM uv_api_access_credentials u1_ LEFT JOIN uv_user u0_ ON u1_.user_id = u0_.id WHERE u1_.token = ? AND u1_.is_enabled = 1
Parameters:
[
  "DKEH5MI2NWJONM9RR22OGZ2ZGEVXSDESGRYJLAVDXUTS6LH7NFGPRVNIILBPRELX"
]
2 1.13 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u0_.last_otp_generated_at AS last_otp_generated_at_10, u1_.id AS id_11, u1_.source AS source_12, u1_.skype_id AS skype_id_13, u1_.contact_number AS contact_number_14, u1_.designation AS designation_15, u1_.signature AS signature_16, u1_.profile_image_path AS profile_image_path_17, u1_.created_at AS created_at_18, u1_.updated_at AS updated_at_19, u1_.is_active AS is_active_20, u1_.is_verified AS is_verified_21, u1_.is_starred AS is_starred_22, u1_.ticket_access_level AS ticket_access_level_23, u1_.user_id AS user_id_24, u1_.supportRole_id AS supportRole_id_25 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = ? AND u1_.is_active = ? AND (u2_.id = ? OR u2_.id = ? OR u2_.id = ?) LIMIT 1
Parameters:
[
  "support@triamsecurity.com"
  1
  1
  2
  3
]
3 2.95 ms
SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = ?
Parameters:
[
  1
]
4 5280.11 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.token AS token_3, t0.created_on AS created_on_4, t0.is_enabled AS is_enabled_5, t0.is_expired AS is_expired_6, t0.user_id AS user_id_7 FROM uv_api_access_credentials t0 WHERE t0.user_id = ? AND t0.token = ? LIMIT 1
Parameters:
[
  1
  "DKEH5MI2NWJONM9RR22OGZ2ZGEVXSDESGRYJLAVDXUTS6LH7NFGPRVNIILBPRELX"
]
5 198.51 ms
SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10, t0.last_otp_generated_at AS last_otp_generated_at_11 FROM uv_user t0 WHERE t0.email = ? LIMIT 1
Parameters:
[
  "skm@gmail.com"
]
6 41.22 ms
SELECT COUNT(DISTINCT u0_.id) AS sclr_0 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_ticket_status u3_ ON u0_.status_id = u3_.id LEFT JOIN uv_user u4_ ON u0_.customer_id = u4_.id LEFT JOIN uv_support_group u5_ ON u0_.group_id = u5_.id LEFT JOIN uv_ticket_priority u6_ ON u0_.priority_id = u6_.id LEFT JOIN uv_ticket_type u7_ ON u0_.type_id = u7_.id LEFT JOIN uv_tickets_collaborators u9_ ON u0_.id = u9_.ticket_id LEFT JOIN uv_user u8_ ON u8_.id = u9_.user_id WHERE (u0_.agent_id IS NULL OR u2_.supportRole_id <> 4) AND (u0_.customer_id = ? OR u8_.id = ?) AND u0_.is_trashed <> 1 ORDER BY u0_.id DESC
Parameters:
[
  70
  70
]
7 26.77 ms
SELECT DISTINCT u0_.id AS id_0, u0_.id AS id_1 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_ticket_status u3_ ON u0_.status_id = u3_.id LEFT JOIN uv_user u4_ ON u0_.customer_id = u4_.id LEFT JOIN uv_support_group u5_ ON u0_.group_id = u5_.id LEFT JOIN uv_ticket_priority u6_ ON u0_.priority_id = u6_.id LEFT JOIN uv_ticket_type u7_ ON u0_.type_id = u7_.id LEFT JOIN uv_tickets_collaborators u9_ ON u0_.id = u9_.ticket_id LEFT JOIN uv_user u8_ ON u8_.id = u9_.user_id WHERE (u0_.agent_id IS NULL OR u2_.supportRole_id <> 4) AND (u0_.customer_id = ? OR u8_.id = ?) AND u0_.is_trashed <> 1 ORDER BY u0_.id DESC LIMIT 15 OFFSET 15
Parameters:
[
  70
  70
]
8 48.67 ms
SELECT DISTINCT u0_.id AS id_0, u1_.id AS id_1, CONCAT(u0_.first_name, ' ', u0_.last_name) AS sclr_2, u2_.id AS id_3, u2_.source AS source_4, u2_.mailbox_email AS mailbox_email_5, u2_.subject AS subject_6, u2_.reference_ids AS reference_ids_7, u2_.is_new AS is_new_8, u2_.is_replied AS is_replied_9, u2_.is_reply_enabled AS is_reply_enabled_10, u2_.is_starred AS is_starred_11, u2_.is_trashed AS is_trashed_12, u2_.is_agent_viewed AS is_agent_viewed_13, u2_.is_customer_viewed AS is_customer_viewed_14, u2_.created_at AS created_at_15, u2_.updated_at AS updated_at_16, u2_.customer_replied_at AS customer_replied_at_17, u2_.outlook_conversation_id AS outlook_conversation_id_18, u2_.response_sla_level AS response_sla_level_19, u2_.resolve_sla_level AS resolve_sla_level_20, u2_.country AS country_21, u3_.id AS id_22, u3_.code AS code_23, u3_.description AS description_24, u3_.color_code AS color_code_25, u3_.sort_order AS sort_order_26, u4_.id AS id_27, u4_.name AS name_28, u4_.description AS description_29, u4_.created_at AS created_at_30, u4_.is_active AS is_active_31, u4_.user_view AS user_view_32, u5_.id AS id_33, u5_.code AS code_34, u5_.description AS description_35, u5_.color_code AS color_code_36, u6_.id AS id_37, u6_.code AS code_38, u6_.description AS description_39, u6_.is_active AS is_active_40 FROM uv_ticket u2_ LEFT JOIN uv_user u0_ ON u2_.agent_id = u0_.id LEFT JOIN uv_user_instance u7_ ON u0_.id = u7_.user_id LEFT JOIN uv_ticket_status u3_ ON u2_.status_id = u3_.id LEFT JOIN uv_user u1_ ON u2_.customer_id = u1_.id LEFT JOIN uv_support_group u4_ ON u2_.group_id = u4_.id LEFT JOIN uv_ticket_priority u5_ ON u2_.priority_id = u5_.id LEFT JOIN uv_ticket_type u6_ ON u2_.type_id = u6_.id LEFT JOIN uv_tickets_collaborators u9_ ON u2_.id = u9_.ticket_id LEFT JOIN uv_user u8_ ON u8_.id = u9_.user_id WHERE (u2_.agent_id IS NULL OR u7_.supportRole_id <> 4) AND (u2_.customer_id = ? OR u8_.id = ?) AND u2_.is_trashed <> 1 AND u2_.id IN (?) ORDER BY u2_.id DESC
Parameters:
[
  70
  70
  [
    932
    931
    930
    929
    928
    927
    926
    925
    924
    922
    921
    920
    919
    918
    917
  ]
]
9 149.79 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  932
  "reply"
]
10 51.14 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
11 4.06 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
12 9.08 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
13 8.72 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  931
  "reply"
]
14 2.37 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
15 4.55 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
16 6.58 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
17 27.07 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  930
  "reply"
]
18 3.30 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
19 228.63 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
20 59.65 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
21 21.85 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  929
  "reply"
]
22 19.52 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
23 144.62 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
24 2.73 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
25 4.33 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  928
  "reply"
]
26 2.50 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
27 2.53 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
28 7.49 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
29 2.31 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  927
  "reply"
]
30 6.77 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
31 3.73 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
32 5.65 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
33 7.43 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  926
  "reply"
]
34 9.38 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
35 4.56 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
36 0.73 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
37 7.26 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  925
  "reply"
]
38 15.85 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
39 9.47 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
40 7.44 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
41 8.08 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  924
  "reply"
]
42 166.52 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
43 63.02 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
44 9.89 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
45 6.44 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  922
  "reply"
]
46 111.90 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
47 0.84 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
48 3.30 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
49 0.85 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  921
  "reply"
]
50 3.79 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
51 2.38 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
52 5.27 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
53 48.07 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  920
  "reply"
]
54 11.74 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
55 0.80 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
56 1.68 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
57 5.68 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  919
  "reply"
]
58 5.36 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
59 13.31 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
60 1.19 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
61 3.75 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  918
  "reply"
]
62 120.44 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
63 3.49 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
64 7.38 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]
65 8.12 ms
SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = ? AND u0_.thread_type = ?
Parameters:
[
  917
  "reply"
]
66 9.18 ms
SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> ? AND u0_.id = ?
Parameters:
[
  4
  1
]
67 8.53 ms
SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = ? AND u0_.id = ?
Parameters:
[
  4
  70
]
68 3.24 ms
SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11, t0.business_hour AS business_hour_12, t0.business_hour_status AS business_hour_status_13 FROM uv_website t0 WHERE t0.code = ? LIMIT 1
Parameters:
[
  "Knowledgebase"
]

Database Connections

Name Service
default doctrine.dbal.default_connection

Entity Managers

Name Service
default doctrine.orm.default_entity_manager

Second Level Cache

Second Level Cache is not enabled.

Entities Mapping

Class Mapping errors
Webkul\UVDesk\ApiBundle\Entity\ApiAccessCredential No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\User No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\UserInstance No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportRole No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\EmailTemplates No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SavedFilters No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportPrivilege No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket
  • The association Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket#supportGroup refers to the inverse side field Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup#tickets which does not exist.
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketStatus No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketPriority No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\TicketType No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\Thread No errors.
Webkul\UVDesk\CoreFrameworkBundle\Entity\Website No errors.